Maison Koko Reviews

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Maison Koko
Anonymous
Informative regarding all the different types of matcha & hojicha

Informative regarding all the different types of matcha & hojicha . Fast delivery

Thank you so much, Philine!

We’re delighted to hear you’ve found our information on the different matcha and hojicha varieties helpful. With so many cultivars, origins, and flavour profiles to explore, we love making it easier for everyone to discover the perfect one for their taste.

We’re also so pleased your orders have been reaching you quickly! Thank you for your continued support and for exploring so much of our range; it truly means a lot to the Maison Koko team. 💚😊

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Maison Koko
Miela Gilmour
very good

very good

Thank you, Miela! 💚

Short, sweet, and very much appreciated! 😊 We’re so glad you had a great experience with Maison Koko.

Thanks for taking a moment to share the love; we hope to see you back again soon!

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Maison Koko
Anonymous
They offer superior customer service and strong communication skills particularly in resolving

They offer superior customer service and strong communication skills particularly in resolving issues quickly and smoothly via email.

Thank you so much, Tamara! 💚

It means a great deal to hear that our customer service and communication have stood out to you. We know that when an issue arises, a quick, clear, and smooth resolution can make all the difference, so we're delighted our team has been able to provide that experience for you.

Your continued trust in Maison Koko is incredibly valuable to us. Thank you for recognising the care our team puts into every interaction; we're always here to help and look forward to looking after you again! 😊💚

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Maison Koko
Naomi Johnston

Always love ordering from Maison Koko. Such a seamless process and great efficient delivery. The matcha is so creamy and smooth.

Thank you so much, Naomi! 💚

It’s such a pleasure to hear that ordering from Maison Koko continues to be an experience you enjoy. From an easy checkout to getting your matcha into your hands quickly, we want every step to feel effortless. ✨

And we're especially happy that the creamy, silky-smooth matcha keeps you coming back! Thank you for trusting us with your matcha moments and for your continued support; it truly means a lot to our team. 😊💚

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Maison Koko
Gaye Gould

Excellent customer service
I had an issue which was resolved quickly and a replacement product sent in a timely manner!

Thank you for sharing this, Gaye! 💚

We’re glad our team could turn the situation around for you. When something doesn’t go quite as expected, making it right quickly and with as little hassle as possible is incredibly important to us.

hank you for giving us the opportunity to resolve the issue and for recognising our team’s efforts; we truly appreciate it!

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Maison Koko
Josh Ngai

Sending off one of their products as a gift and ran into so issues. Customer support was fantastic and got my item to me on time! Will definitely get feedback on the flavors once they've tried it.

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Maison Koko
Anonymous
Great matcha and really quick delivery

Great matcha and really quick delivery, great packaging too

Thank you so much, Samiha!

We're delighted to hear you had such a great experience with us! Knowing you loved the matcha, received your order quickly, and appreciated the care we put into our packaging truly means a lot to our team.

Thank you for your kind words and support. We look forward to being part of many more of your matcha moments! 😊

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Maison Koko
Linh Trieu
The best matcha shop

The best matcha shop ever

Thank you so much, Linh!

Wow!! 'the best matcha shop ever' is such an incredible compliment! We're truly honoured to be part of your matcha journey and so happy you're enjoying the Premium Ceremonial Matcha (Seimei Cultivar).

Your continued support and kind words mean the world to our team. Thank you for being part of the Maison Koko family, and we can't wait to share many more beautiful matcha moments with you 😊

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Maison Koko
Evelina Fietisova

I've been a matcha lover for years, but after trying authentic matcha in Japan, I realised just how far my previous matcha experiences were from the real thing. Then I discovered Maison Koko... and completely fell in love!! The colour is incredibly vibrant, the texture is silky smooth, and the flavour is unlike anything I've tasted before: rich, balanced, naturally sweet, and absolutely delicious. Every cup genuinely feels like a little luxury, love my morning matcha time <3

On top of that, the customer service has been exceptional from day one. It's always warm, personalised, and so attentive, which makes the whole experience even more special. Without a doubt, this is the best matcha I've ever had, and I honestly can't imagine buying from anywhere else. A customer for life! 💚🍵

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Maison Koko
Anonymous
Cutebowl and pour is easy

Cutebut lovely

Thank you so much, Lee!

We're so happy to hear you're loving your Glass Matcha Bowl with Spout. It’s wonderful to know you find it both cute and easy to pour from; that little spout really does make preparing matcha so much more enjoyable.

Thank you again for your lovely support. We hope it brings you many beautiful matcha moments, and we can't wait to see what you make next! ✨

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Maison Koko
Anonymous
Maison Ko Ko is having a good grade of Matcha powder

Maison Ko Ko is having a good grade of Matcha powder. I love most of their products and
customer service also met my satisfaction!

Thank you so much, Worapa!

Your photo looks fantastic; we love seeing your Maison Koko collection! ✨

It means so much to hear you're enjoying our matcha and that you've been happy with so many of our products. We're especially grateful for your kind words about our customer service too; providing a great experience from start to finish is something we truly care about.

Thank you for your continued support and for sharing your beautiful matcha journey with us. We can't wait to be part of many more matcha moments ahead ✨

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Maison Koko
Pauline Wolske

After having recently been introduced to Macha by my daughter, I thought I would treat her to an order from Maison Koko.
I made an error with the address which could have been a disaster if it hadn't been for some forward thinking and very generous kindness from (Desiree) at Maison Koko.
She alerted Australia Post, had the package returned to them and then reposted the order for my daughter, to the correct address.
Nothing was too much trouble and I am very grateful.
Now my daughter can continue to enjoy her Macha. Unfortunately I don't have a photo but the latest version was with blueberry jam(homemade) and cream .
Would highly recommend the product and the amazing service.

Great Matcha

The quality matches the price, and the taste is excellent.

Thank you for your review.

We’re pleased to hear you enjoyed the Premium Matcha (Superior) and found the taste excellent.

Our goal is to offer a matcha that delivers both quality and value, making it easy to enjoy as part of your everyday routine. We appreciate you taking the time to share your experience and hope to serve you again soon 😊

Easy to shop!

Quality matcha!

Thank you so much, Hazel!

We’re thrilled to hear the Ceremonial Matcha (Everyday Blend) is the best way to start your day.

There’s nothing better than finding that perfect daily matcha, and we’re so happy to be part of your morning routine. Thank you for your support, and we hope every cup continues to brighten your day 😊✨

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Maison Koko
Caitlin Toohey
Amazing experience from the ordering process

Amazing experience from the ordering process, customer service, beautiful packaging, to the first sip of matcha!

Thank you so much, Caitlin!

Reading this absolutely made our day 😊✨ We’re so delighted that every part of your experience; from ordering and delivery through to customer service, packaging, and that very first sip of matcha, exceeded your expectations.

Creating a memorable experience from start to finish is something we care deeply about, so your kind words mean the world to our team. Thank you for your support, and we can’t wait to be part of your next matcha delivery ✨

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Maison Koko
Stephanie Vuduris

Incredible matcha and some of the best customer service I’ve experienced! Very happy 😊

Thank you so much, Stephanie!

Your kind words truly mean a lot to us.

We’re so happy to hear you’ve been enjoying the matcha, and it’s especially wonderful to know our customer service made such a positive impression too.

Thank you for your support; we’re so grateful to have you as part of the Maison Koko community

Only bought a whisk holder so no drama

Only bought a whisk holder so no drama.

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Maison Koko
Anonymous
Easy purchase

Easy website and speedy delivery

Thank you so much for your support!

We’re so happy to hear you had a smooth experience with our website and speedy delivery 😊✨

And thank you for sharing your matcha photo too; we love seeing your matcha moments! Hope to welcome you back again soon.

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Maison Koko
Linh Trieu
I love seimei the

I love seimei the most

Thank you so much, Linh!

That video is so creative; we love seeing how you’re incorporating matcha in such a unique way! ✨

It’s amazing to see the Premium Ceremonial Matcha used beyond just drinks. Thank you for sharing your creativity with us and for your support; we can’t wait to see more 😊

Website is easy to use

Website is easy to use, products are good quality and order was delivered well packaged and within quick timeframe. Will definitely use again

Thank you so much, Janet!

We’re really glad you had a smooth experience from browsing to delivery; that’s exactly what we aim for 😊✨

It’s wonderful to hear you’re happy with the product quality and packaging as well. We truly appreciate your support and look forward to welcoming you back again soon!

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Maison Koko
Andrei Cano
So easy

Beautiful quality products (bottles at matcha). I will keep coming back

Really appreciate the support, and we’ll be here whenever you’re ready for your next restock

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Maison Koko
Caitlin Lawrence
Best matcha store

Best matcha store.

Caitlin, having you back again means a lot. We appreciate your loyalty and support.

“Best matcha store” is a big call, and we don’t take that lightly. We’re really grateful for your continued support.

We’ll keep doing our best to live up to it every time you come back

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Maison Koko
Kate McNally

Really impressed with my first purchase from Maison Koko. Purchased 250g bag which will last. You can taste the better quality in the Ceremonial grade and see from the vibrant colour. Makes a great switch from coffee for a more steady and sustained morning wake up beverage. Will be purchasing more rom Maison Koko, thank you.

Kate, thank you so much for sharing this, and for choosing us for your first order.

We’re really glad the Uji Blend made a strong first impression. That vibrant colour and clean, balanced taste are exactly what we aim for, so it’s great to hear it came through for you.

And you’re spot on about the switch from coffee; that more steady, sustained energy is something a lot of people come to appreciate with matcha.

We truly appreciate your support and are so glad to have you with us. We’d love to have you back for your next bag when you’re ready

Please let us know if you need any assistance for your next purchase.

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Maison Koko
SAMIRA RAZAGHI
Good one!!

I like the smell!

Samira, thank you so much for taking the time to share your feedback.

That fresh, green aroma is one of the first signs of quality with the Uji Blend, so it’s great to hear you picked up on it.

Glad you’re enjoying it. We’d love to have you back for your next cup