We aim to dispatch all orders on the same business day, subject to stock availability and order confirmation. Please note that orders are processed and shipped only on weekdays (Monday to Friday, excluding public holidays). During promotional periods, please allow up to 2 business days for processing and shipping.
Australia Delivery
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Standard Shipping (1-9 Business Days): Free for orders over $99; otherwise, a flat rate of $10.
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Express Shipping (1-3 Business Days): $15.
All orders are shipped via courier and are fully trackable. To ensure successful delivery, we recommend providing an address where someone will be available between 9 AM and 5 PM. If no one is available, your parcel will be redirected to the nearest post office or depot for collection.
Please note that Australia Post may restrict delivery to some rural and semi-rural areas and may not offer signature delivery. Deliveries to WA, TAS, NT, and regional areas might be subject to carrier delivery schedules. Expect longer delivery times during peak periods like public holidays, Christmas, and promotional events.
New Zealand Delivery
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Standard Shipping (5-10 Business Days): Free for orders over $150 NZD; otherwise, a flat rate of $10 NZD.
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Express Shipping (3-6 Business Days): $15 NZD
Singapore Delivery
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Standard Shipping (3-9 Business Days): Free for orders over $150 SGD; otherwise, a flat rate of $15 SGD.
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Express Shipping (2-5 Business Days): $20 SGD
Hong Kong Delivery
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Standard Shipping (3-9 Business Days): Free for orders over $800 HKD; otherwise, a flat rate of $60 HKD.
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Express Shipping (2-5 Business Days): $100 HKD
Indonesia Delivery
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Express Shipping (2-5 Business Days): Rp448800
United States Delivery
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Express Shipping (3-5 Business Days): Free for orders over $200 USD; otherwise, a flat rate of $25 USD.
*Note: Due to recent tariff changes, some U.S. orders may now incur import duties or taxes upon delivery. These charges are determined by U.S. Customs and are not included in your order total or shipping cost.
Maison Koko is not responsible for any customs duties, taxes, or fees applied to your order. The recipient is solely responsible for covering these costs. Refusal to pay may result in the package being held, returned, or abandoned, and shipping charges are non-refundable.
Canada Delivery
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Express Shipping (3-7 Business Days): Free for orders over $200 CAD; otherwise, a flat rate of $30 CAD.
United Kingdom Delivery
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Express Shipping (2-5 Business Days): £20 GBP
Europe, Asia & Middle East
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Standard Shipping (5-15 Business Days): $20 AUD
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Express Shipping (3-7 Business Days): $35 AUD
All orders are shipped are fully trackable, and require a signature upon delivery. Orders are dispatched the next business day and typically arrive within 5-10 business days for standard shipping. Occasionally, customs or courier delays may affect delivery times.
*Note: Maison Koko is not responsible for any customs duties, taxes, or fees applied to your order. The recipient is solely responsible for covering these costs. Refusal to pay may result in the package being held, returned, or abandoned, and shipping charges are non-refundable.
